Shipping & Policies

Shipping

Processing time

The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times

  • Canada : 3 - 7 business days
  • United States : 2 - 5 business days
  • Europe : 2 - 5 weeks
  • Australia, New Zealand and Oceania : 2 - 5 weeks

I'll do my best to meet these shipping estimates, but can't guarantee them. Actual delivery time will depend on the shipping method you choose.

Customs and import taxes

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.

Payment Options

Secure options
  • Accepts Etsy gift cards

Returns & Exchanges

I gladly accept exchanges

Just contact me within: 3 days of delivery

Ship items back to me within: 7 days of delivery

I don't accept returns or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders
  • Intimate items (for health/hygiene reasons)
  • Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Frequently Asked Questions

Custom and personalized orders

We accept custom orders . If you want custom jewelry that is specially made for you , please feel free contact us via Etsy conversation

* We use all high quality materials for making our jewelry.
* All of our jewelry they are nickel free, lead free and all hypoallergenic.
* We carefully choose our jewelry supplies keeping in mind there are many customers with sensitive skin, not to mention to ensure high quality and durability of the pieces!
You can enjoy these pieces for a long long time!

Sizing details

Necklace and Bracelet : Size of each item is described on each listing. We also can make custom size as you want - please specify at checkout if you would like a different length and we’d be happy to customize this for you (free of charge)!

Sizing for children/babies: Please message us for sizing recommendations based upon your child’s age and size.

CARE INSTRUCTIONS

Please follow instruction below to keep your jewelry shine :

-Remove jewellery before going to bed ,bathing or participating in physical activity. Exposure to certain harsh chemicals or environments will result in compromising the integrity of your jewellery. This includes, but is not limited to to following: perspiration, perfumes, cleaning agents, chlorine, salt water, and silver polish
-Never spray perfume on your jewelry.
-To clean: Gently wipe each piece of jewelry clean after wearing it with a jewelry polishing cloth to remove makeup and skin oils (never use abrasive chemicals or alcohol-based products to clean your jewelry).

Gift wrapping and packaging

All of our jewelry comes gift-wrapped and personalized with a note of your choice to help you give the perfect gift (free of charge ). Leave us a note at checkout which notes you would like to include with your boxes, as well as any names on gift boxes, and we’ll be sure to personalize your order for you!
We do not sell personalized gift boxes individually without jewelry :)

JEWELRY SENSITIVITIES

All of our jewelry is made with care and high quality materials without worries of any allergic reaction to the jewelry.
Nickel free hypoallergenic jewelry

Shipping times/Turnaround times

We try ship out orders within 1-3 business day . However , our turnaround time may take longer for custom orders or during busy holiday seasons . If you need your order rushed on specific date , please message us the date you want to receive your package on note to seller during check out .We will make sure your package arrive on time for you .

Estimated shipping times
Canada: 3-7 business days
United States: 2-5 business days
Europe: 2-5 weeks
Australia, New Zealand and Oceania: 2-5 weeks

Shipping upgrade also available during checkout .

***BULK ORDERS ARE A FINAL SALE***

This is in regard to purchases of 3 or more items, they do not have to be personalized.
Due to the time and effort required to create/package and ship higher quantity orders, we do enforce this policy. Thank you for your understanding.

If there is ANY doubt that you will be satisfied with your bulk order, please refrain from purchasing in bulk until you've had a chance to review a single item FIRST by ordering only ONE and then ordering the rest if you are satisfied with the product.

Returns are allowed on UN-WORN, NON-PERSONALIZED items and orders that have NOT been purchased in larger quantity

-We can not allow returns on personalized jewelry unless there has been an error on our part. Any refunds are issued, minus shipping and handling charges, and a 25% re-stocking fee, in the form by which the item was paid.

- We must be contacted via Etsy for authorization for your return, please do not simply send the item back, communication is extremely important
- Upon contact, further instructions will be given on the return procedure. The return must be shipped back immediately in a shipping box. If it is not shipped back immediately and/or in a shipping box, the package will be refused and labeled "Return to Sender".

Items must be returned to me in their original condition.